Consulting

Advising & Support

Epiphany resources come with decades of hands-on and executive experience that will give you the “been there, done that” perspective that is necessary to see all facets of a new project. At the same time, we have a team of young professionals who fully understand the latest technology. The combined perspective of these resources is the Wisdom your company needs to get that new project off and running.

 

Wisdom

Strategic industry, process, and technology wisdom applied to NetSuite for long-term growth and success

Take our depth of perspective and add our breadth of knowledge within our industry focus and combine it with the same expansive knowledge for NetSuite and technology. Wisdom from Epiphany is a recipe to make your most complex and challenging projects successful.

Wisdom Provides

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A Framework For Growth

Understanding Of Your Unique Business

Optimization Without Conformity

Automation Where It’s Needed

Processes That Match The System

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Continuous Reporting & Assessment

Long-term Strategizing That Grows With You

Flexibility Where Your Company Needs It

Practicalities – Support

Expert NetSuite support in a results-oriented price model

Epiphany provides tactical business analysis to support ongoing operations and keep things running efficiently. Business Practicalities provides hands-on implementation and guidance for your NetSuite platform. When you need it most, we provide NetSuite consulting at two price-tiers to match your business needs: Answers, for businesses who want unlimited service, and Blocks, for those who want NetSuite support without a monthly commitment.

Answers

For a monthly subscription fee, get the amount of NetSuite support that your company needs to utilize NetSuite’s capabilities to the fullest. Answers is the ultimate short-term NetSuite consulting service, providing the answers you need on your time.

Answers Provides:

 Unlimited calls (up to 15 minutes)

Weekly hours use recap reports

Accessibility (contact us via phone, email, or our customer center)

Budgeting of hours (allows for large projects to be completed over several months)

Blocks

Epiphany provides the assistance available when you need it.  For companies needing a flexible amount of NetSuite support, Epiphany offers NetSuite consulting without the monthly commitment. Pre-paid blocks of hours allow you to purchase and use the time when it’s right for you.

Blocks Provides:

 Accessibility  

 Customization

 Training

 Business Process Mapping

 Scripting

 Support

Answers vs. Blocks

Support and Other Service Features
Unlimited calls up to 15 minutes (w/o login to account) Categories
No Additional Charge to Log or Update Cases
No Monthly Recurring Cost
Business Process Mapping (Best Practices)
Scripting
Support
Calls to NetSuite for issue resolution
Functionality Requests
Document Creation
Usage Report Sent Weekly
Graduated cost per hour based on hours purchased
Customization
New User Training
Answers
Annual Contract
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Blocks
As Needed
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Let Our Experts Do Work For Your Growth

 

Our NetSuite consulting services provide support customized to your business needs, whether you’re looking for expert advising every step of the way or solutions when you need them most. We currently offer two types of flexible NetSuite consulting services: premium, comprehensive Wisdom for long-term planning and success, and short-term Business Practicalities to help with ongoing operations.

 

Here’s what our clients have to say

“Using Epiphany’s focus on our business processes, we have been able to configure NetSuite to manage each customer like they are our only customer. Delivering information to our customers the way they want to see it has proven to be a competitive advantage.”

Brian Dougherty – SolarWinds

“Having walked through two software selections with Epiphany, we’ve learned the value of good intelligence. Taking advantage of Epiphany’s knowledge and expertise was the right move for us; it saved us a lot of time and stress, making the software selection process almost effortless.”

Chuck Hendee – Hendee Enterprises

Looking for specific Epiphany modules? We have custom modules based on your business needs.

Questions on Epiphany consulting services? We can help.