Welcome to Epiphany Solutions Inc.
Hey there! If you scanned this, it means we met! Thanks for taking a moment to visit this page. We’re glad you stopped by. At Epiphany Inc., we help manufacturers and repair service providers simplify one of the most complex challenges in NetSuite, managing customer-owned and shared inventory without losing control, traceability, or compliance.
Watch Explainer Video
A short walkthrough showing how customer-owned, spare, and ghost inventory flow through NetSuite — from receipt to billing, with clear visuals.
Download the Research Paper?
“Customer Owned and Spare Parts Inventory Management”, the full paper Brenda presented at European NetSuite User Days.
Get practical examples, billing models, and step-by-step configuration insights.
Because Two Research Papers are Better than One
We’re pioneers in our field, and we don’t just stop at one insight. Here’s another in-depth research paper: Sustaining Aviation Through Repair. Explore how the aviation industry is transforming repair, maintenance, and sustainability practices, with a focus on end-of-life engine management, MRO innovations, and the culture of circularity driving the sector forward.
Read the full paper here:
Read our Latest Blog
Tracking What You Don’t Own – Managing Customer and Repair Inventory
Discover how manufacturers and MRO companies can gain visibility and control over customer-owned and repair inventory.
Read the Full Blog Here:
Quick Recap: What We Covered at the Event?
What is Customer-Owned Inventory (COI)?
Inventory physically with you, but owned by your customer, common in MRO, manufacturing, and repair industries.
What are Spare Parts?
Replacements or ready-to-use components reserved for maintenance, overhaul, or emergency use, often customer-specific.
What is Ghost Inventory?
Stock that exists in operations but isn’t fully visible in the system, leading to inaccurate reporting, billing, or traceability.
How Epiphany Handles It?
We’ve designed a proven customization layer that extends NetSuite’s standard modules:
Virtual place for non-owned stock segregation
Ownership tagging and traceability logs
Deferred billing logic for customer-owned repairs
Work order integration for real-time visibility
Audit and compliance framework for reporting
Our approach delivers clarity across every stakeholder, from finance to operations, while keeping data clean and auditable.
Why It Matters
Gain visibility and traceability
Eliminate “ghost” and misclassified inventory
Align financials with ownership reality
Improve billing accuracy and customer trust
What are the “Gotchas” in NetSuite?
OOTB (Out-of-the-box) NetSuite treats all inventory as owned inventory.
Customer-owned stock gets mixed with your balance sheet assets.
Billing and usage tracking need custom handling.
Have a use case or challenge in your environment? We’d love to hear from you.