Streamline Repair Operations with Epiphany's MRO for NetSuite

If your business deals with equipment repairs, you already know how messy things can get, tracking work orders, managing warranties and entitlements, handling rotables or loaners, and trying to keep it all organized in a standard ERP.. NetSuite is a powerful ERP, and for businesses with repair operations, it offers a solid foundation that can be enhanced with tailored solutions to meet specialized needs. That’s where Epiphany comes in. In this article, we’ll show you how Epiphany’s MRO and Depot Management solutions for NetSuite will streamline the entire repair process, from intake to return, so your team can spend less time chasing down information and more time getting things fixed right.

The Complexity of Modern Repair Operations

Repair operations aren’t just a back-end function, they’re an important part of maintaining customer satisfaction and operational efficiency. Whether you’re servicing engines, tech hardware, industrial equipment, or high-value components, the pressure is on to turn around repairs quickly, accurately, and with full traceability. This is especially true in Maintenance, Repair, and Overhaul (MRO) environments, where every delay can mean lost revenue or even safety concerns.

The Pitfalls of Disconnected Systems

Without a centralized repair management system, repair teams are left piecing together information from spreadsheets, emails, and disconnected modules. Miscommunication becomes the norm, repair statuses go untracked, and loaner items might never make it back. Technicians spend more time chasing down paperwork than performing actual repairs, and customers are left frustrated by delays and lack of transparency. It’s a recipe for inefficiency, and missed opportunities.

Why Tailored Workflows Matter

No two repair operations are exactly the same. Maybe your team needs a way to handle returns with approvals before intake, or maybe you require a specific workflow for high-value serialized parts. That’s where configuration specific for your company comes into play. A one-size-fits-all approach won’t cut it in complex environments, and businesses need repair solutions that adapt to their processes, not the other way around. With Epiphany’s MRO and Depot Repair Management for NetSuite, you can tailor workflows to fit your exact needs, helping you bring order to the chaos and keep things running smoothly.

Why NetSuite Plus Epiphany is the best choice

NetSuite is a powerhouse when it comes to ERP. It brings together finance, inventory, customer records, and more in one centralized system, which is a huge step up from juggling multiple disconnected tools. For businesses trying to scale, streamline, or simply get a better handle on their operations, NetSuite offers a strong foundation to build on.

Managing MRO, reverse logistics, reverse manufacturing, depot repair, and complex engine maintenance with Epiphany makes it seamless by combining the power of a fully integrated ERP with deep MRO functionality. It’s the best of all worlds, robust enterprise management paired with specialized capabilities tailored for repair-intensive operations.

While NetSuite excels at managing things like financials, inventory levels, and order processing, and Epiphany brings the nitty gritty details of MRO and parts management. Things like tracking returns through different repair stages, managing serialized parts with complex histories, or automating approvals and inspections, all of that typically requires a patchwork of workarounds or custom development.

Solving the Missing Link in MRO and ERP Integration

That’s where repair-specific challenges can slip through the cracks. Without built-in tools to manage repair tickets, technician assignments, parts usage, or warranty validation, teams often resort to spreadsheets or outside systems that don’t sync well with the rest of their ERP data. The result? Lost visibility, inconsistent processes, and too much time spent chasing updates instead of fixing what needs to be fixed.

That’s why having a solution like Epiphany’s Depot Repair Management makes such a difference. It works seamlessly with NetSuite, filling in those critical gaps with tools made specifically for repair teams. From intake to inspection to resolution, everything is designed around the real-world repair process. And because it’s built for NetSuite, it fits right into your existing environment, no awkward integrations, no extra hoops to jump through, just a better way to manage repairs.

Epiphany’s MRO Management Solution at a Glance

Epiphany’s MRO Management for NetSuite is purpose-built to tackle the challenges that come with managing complex repair operations. Unlike generic tools or one-size-fits-all systems, this solution is engineered specifically for industries where repairs, maintenance, and reverse logistics are a critical part of day-to-day operations, think electronics, industrial equipment, medical devices, and other repair-heavy sectors.

What makes Epiphany’s solution stand out is how tightly it integrates with your existing NetSuite environment. There’s no need for clunky middleware or manual data transfers. Instead, you get a repair management system that speaks the same language as your ERP, keeping everything, from customer records to parts inventory, fully connected and up to date in real time.

The solution is also built to grow with your business. Whether you’re handling a few dozen RMAs a month or scaling up to manage thousands, Epiphany’s platform adapts. Its flexible configuration options let you tailor workflows to match your exact processes—no more bending your operations to fit software limitations. So whether you need custom approval paths, detailed status tracking, or advanced technician dashboards, you can make it work the way your team actually works.

Tools That Make Repair Management Smoother

What really sets Epiphany’s Depot Repair Management apart are the features designed to eliminate chaos and bring order to your repair operations. These aren’t just bells and whistles, they’re thoughtfully developed tools that help you get more done with less friction, all within your NetSuite environment.

Asset Parts Management

Managing asset parts in repair operations requires more than just basic inventory tracking. When parts are used across multiple repairs, purchased specifically for a single job, or need to be grouped into one purchase order for better pricing and tracking, the process can quickly become complex. With Epiphany’s MRO functionality in NetSuite, businesses can handle these scenarios more efficiently, maintaining clear visibility and control within a single system.

Customer-Owned and Spare Parts

Not all parts in repair operations are company-owned. Managing customer-owned or spare parts presents its own set of challenges, especially when they need to be tracked without being recorded as company assets. Epiphany’s MRO tools allow users to monitor these parts directly in NetSuite, capturing key information like condition, location, and usage, while keeping asset records accurate. This approach supports a more complete and flexible parts management strategy within the ERP environment.

Centralized Repair Dashboard
Everything starts with visibility. The centralized repair dashboard gives your team a clear, real-time view of all active repair jobs, statuses, turnaround times, and priorities. Instead of hunting through spreadsheets or toggling between systems, you have all the information you need at your fingertips.

Advanced Work Order Management
Repairs rarely follow a cookie-cutter path. Epiphany’s work order tools let you create custom workflows, track time spent, and monitor parts used during the repair process. It adapts to your shop floor’s reality, not the other way around.

Warranty and Coverage Tracking
No more second-guessing if a repair is covered. Built-in warranty tracking ensures claims are validated, coverage is confirmed, and all relevant records are maintained automatically. saving you time and headaches.

Loaner and Replacement Management
Sending out loaner or replacement equipment? You won’t lose track of what’s where anymore. Epiphany gives you a clean, easy-to-follow trail for everything sent out and returned.

Preventative Maintenance Scheduling
Don’t just react to breakdowns, get ahead of them. With built-in scheduling for preventative maintenance, you can reduce emergency fixes and keep critical equipment running smoothly.

Field Service & Mobile Access
Support your team in real time, wherever they are. With mobile access and field service features, your repair technicians can stay connected, log updates on the go, and access the info they need on-site.

Tailored Configurations for Unique Business Models

Every repair or project-based business has its own set of quirks, workflows, and priorities. At Epiphany, we get that. That’s why our solutions aren’t rigid or cookie-cutter, they’re designed to bend, flex, and fit around the way you do business. Whether you’re managing a repair depot, juggling field service, or tracking multiple project budgets, our tools can be shaped to fit your world, not the other way around.

Epiphany’s Four Levels of Solution Accessibility

Not every business needs every bell and whistle, and that’s exactly why we offer our software in four levels of accessibility. Whether you’re just getting started with repair management or running a full-blown operation with complex workflows, there’s a level that works for you. Each tier builds on the one before, so as your business grows or your needs shift, your system can grow with you, no ripping and replacing necessary. You can start simple and scale strategically.

Options to Tailor for Industry-Specific Requirements

From heavy equipment repairs to high-volume parts tracking, the needs of each industry are vastly different, and your software should reflect that. Our team has worked across industries and knows the kinds of configurations that matter most in your space.

We don’t just plug in generic modules and hope they work; we fine-tune every aspect of the solution to suit your industry’s unique challenges. That means whether you’re in aerospace, telecom, or industrial machinery, you’re getting a system that speaks your language and addresses your exact pain points.

Modular Design, Pick What You Need, Skip What You Don’t

Flexibility is more than a nice-to-have; it’s essential. Epiphany’s modular approach lets you build the exact toolkit you need, nothing more, nothing less. Need mobile field service and parts traceability, but don’t need warranty management right now? That’s fine.

You choose the features that make sense for your current setup, and you can add more later if the time comes. No unused modules cluttering up your dashboard or wasting your budget. Just the essentials, configured to work your way.

Real-World Results

There’s nothing like seeing a solution actually work, not just in theory, but out in the field, where things get messy and timelines are tight. Epiphany isn’t just a smart system on paper; it’s been battle-tested by real teams solving real problems. Our clients span a range of industries, and they’ve seen firsthand how tailored, flexible tools make a measurable difference in daily operations.

Summary of Client Success Stories

From midsize repair centers to large-scale operations handling thousands of assets a month, Epiphany has helped businesses streamline processes, reduce delays, and get better visibility into their work.

One client in the telecom repair space cut their intake-to-completion time in half within the first three months of implementation. Another, working in aerospace component repairs, was able to identify and eliminate process bottlenecks they didn’t even realize were there, just by using Epiphany’s reporting tools.

A Word From the Field

“We knew our system wasn’t working for us anymore, but we didn’t realize how much it was actually holding us back. Epiphany gave us the clarity and control we needed to grow. It’s more than software—it’s like having another manager who actually keeps things moving.”

— Thomas E. Carlson, Director of Operations

The Numbers That Speak Volumes

When it comes down to it, results are what matter, and Epiphany delivers. Clients have reported up to 35% faster repair turnaround times, 25% reductions in labor hours spent on manual tracking, and significant cost savings by catching inefficiencies early. And while every business is different, the common thread is clear: better visibility leads to smarter decisions, and smarter decisions drive better results.

Beyond Repairs

While Epiphany is known for transforming repair operations, that’s just one part of the bigger picture. Businesses that deal with high volumes of assets and service contracts need more than just streamlined repairs, they need visibility into profitability, tighter contract oversight, and smoother coordination across departments. That’s where Epiphany’s complementary tools come into play.

More Than Just Fixing What’s Broken

Epiphany’s Project Profitability Tools help teams see beyond task lists and timelines. With real-time cost tracking and margin visibility, you can spot where projects are thriving, or bleeding, before it’s too late. It’s not just about getting the job done; it’s about knowing whether the job was worth doing.

Keeping Contracts Clean and Clear

With Contract Management, Epiphany gives you a single source of truth. You’ll know exactly what’s covered, what’s not, and when renewals are due. No more digging through spreadsheets or chasing down emails. Whether you’re handling one contract or a hundred, everything’s in one place and tied directly to the work it affects.

Warranty Management

Managing warranties isn’t just about tracking dates and coverage, it’s about ensuring every eligible repair is handled efficiently and accurately. Epiphany makes warranty management a seamless part of your workflow, allowing teams to verify coverage, flag eligible repairs, and generate claims all within the same platform.

Coverage Details

With Epiphany, coverage information is always at your fingertips. Whether you’re dealing with standard manufacturer warranties or customized service contracts, the system keeps every detail organized and accessible. This clarity helps your team make informed decisions quickly, no more chasing paperwork or second-guessing what’s included. It’s a smarter way to ensure every repair is evaluated correctly from the start.

Entitlement Checks

Epiphany automates entitlement verification so you know instantly whether a repair qualifies for coverage. This saves time on the front end and builds trust with customers who expect fast, accurate answers. You’ll avoid unnecessary costs, streamline claims processing, and make sure each service interaction reflects the professionalism your brand stands for.

Loaners Without the Headaches

Loaner Management is another often overlooked headache that Epiphany tackles. From tracking outgoing units to managing returns and replacements, it brings clarity and accountability to a process that’s usually full of gaps. Your team stays in the loop, and your customers stay happy.

Rotable Management

Managing Rotables and Repairables in demanding industries calls for precision and clarity. Epiphany’s solutions handle the complexities of serialized parts tracking and split evaluation, helping businesses assign accurate costs based on a part’s condition, new, repaired, or used. Integrating these processes seamlessly into maintenance and financial workflows allows teams to make smarter repair and replacement decisions, optimize inventory levels, and improve cost transparency. With all stakeholders, from maintenance to finance. working within a unified system, you gain better control over asset lifecycles and boost operational efficiency across your business.

The Power of a Unified Ecosystem

Best of all, these tools aren’t just bolted on, they’re built within the NetSuite ecosystem, meaning your data flows where it needs to without duplication, delays, or disconnects. Everything talks to everything else. That means fewer silos, better insights, and a smoother experience for everyone involved, from accounting to the repair floor.

Wrapping It Up

To sum it up, Epiphany doesn’t just solve repair challenges, it reshapes how businesses manage their entire asset and service lifecycle. With customizable tools, real-world impact, and seamless integration into NetSuite, it empowers teams to work smarter, respond faster, and stay ahead. Whether you’re looking to optimize repairs or expand visibility across projects and contracts, Epiphany brings clarity and control to every corner of your operations.

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Streamline Repair Operations with Epiphany’s MRO for NetSuite